Welcome to FemiLook Sales Store! We are dedicated to providing you with the latest fashion trends and a seamless shopping experience. Below, you’ll find answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact our customer support team at [email protected].
Product Questions
What types of products does FemiLook Sales Store offer?
We offer a wide range of women’s clothing, including Jeans, Midi & Maxi dresses, Mini dresses, Pants, Shorts, and Skirts. Our collection is designed to cater to various styles and preferences.
Are the products available in different sizes?
Yes, our products come in a variety of sizes to ensure a perfect fit for every customer. Please refer to the size guide available on each product page for more details.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. During peak seasons or sales, processing times may slightly increase, but we strive to minimize any delays.
Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia and other regions. Our global shipping ensures that you can enjoy our latest trends no matter where you are.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery in real-time.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy. You can return items within 15 days of receiving your order, provided they are in their original condition with tags attached. For more details, visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your privacy and security are our top priorities.
Account
How do I create an account?
You can create an account by clicking on the “Sign Up” button on our website. Follow the prompts to enter your details and set up your account.
What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page. You will receive an email with instructions on how to reset your password.
Customer Support
How can I contact customer support?
You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns you may have.
Thank you for choosing FemiLook Sales Store. We look forward to delivering your next favorite outfit right to your doorstep!